The results from our Members Satisfaction Survey for the first half of 2012 are in.
Congratulations to Head Gym coach Tanya Richardson, who wins with an excellent score of 9.3 out of ten.
The club’s average for the last six months was 8.86. We experienced an increase in responses, with 55 people replying and coaches being rated 118 times. The increased response is due to the expansion of the club with more classes running in various venues, and the increased rating is due to more coaches in classes and parents knowing their names.
We have aimed to increase feedback and have achieved this again with some comments pointing out that our coaches efforts have made a massive impact on some individual’s lives. All comments have been replied to personally, and fed back to coaches where necessary.
Huge congratulations are in order to all the coaching teams for their hard work and dedication. We look forward to haveing even more feedback in another six months time.